Satellite Troubleshooting and Fault Reporting

 
 

This Page is designed to assist in solving issues with you workM8/Optus supplied satellite phone service. Please follow the process below. If the steps below do not resolve your problem please raise a support ticket using the form at the bottom of this page.

Initial checks

Please take a couple of minutes to ensure your satellite device is switched on and has power.

If your device is switched on please make sure that any antenna is fully extended and pointing to a clear sky (note most satellite device will not work indoors).

Network Availability

workM8 supports satellite devices on the networks below. Please click on your service provider for an update on any service interuptions which may impact your experience.

FAQs and instruction manuals for your device can be found below, simply click the product name from the list.

Raise a Satellite Support Ticket